And the survey says…

We just competed a survey of customers who are covered by a Trident Support Agreement and responses indicate ongoing support has its advantages. According to feedback from our customers:

• • 96% of our customers rank Trident service courtesy good or excellent
  • 84% of our customers ranked Trident good or excellent to work with
  • 86% of our customers rank Trident’s after hours support good or excellent

One feature of our support agreements is 24-hour support, which is often the difference between keeping a plant on line and lost production. For Commonwealth Agri-Energy in Hopkinsville, Kentucky, one phone call on a weekend solved a potential problem. “We were without trending capabilities and one call to Trident in the middle of the night saved us,” said Kenny Wirts, plant manager. “Ethanol is a 24/7, 365-day a year business and we need partners with the same mind set.”

DCS Support Agreements are customized to each specific customer’s needs but typically include

• 20 hours of remote support from our technical team via a secure internet connection
• One three (3) day onsite visit for preventative maintenance of the controls system
• Reduced engineering rates on all work performed under contract
• Reduced minimums on after hours, Sunday, and Holiday call ins
• Reduced tuition for DCS training provided by Trident Automation
• DCS Backups
• Quarterly Reports of services performed
• Same day response from a Trident team member

According to John Madajewski of CertainTeed, “We have highly customized operating systems and Trident has been a key part of our team, because they spent time to learn our process and focus on making the plant successful.”

Find out how an ongoing Support Agreement can help your business by [email protected] or [email protected]

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